Frequently Asked Questions

Everything you need to know about our premium wool products and services.

What makes Woolino products different from synthetic alternatives?

Our products are crafted from 100% natural Australian merino wool, which is breathable, hypoallergenic, and naturally regulates body temperature to ensure comfort in both summer and winter.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your items sooner.

What is your return and exchange policy?

We offer a 30-day return policy for unwashed and unworn items in their original packaging. Please visit our returns portal to initiate a domestic exchange or refund.

Are Woolino products machine washable?

Yes, most of our wool garments and bedding are machine washable on a cold wool cycle using wool-approved detergent. We recommend air drying to maintain the integrity of the fibers.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.